Refund Policy
Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not, we're here to help.
Refunds
You have 14 days from the date you receive your order to request a refund. To be eligible for a refund, please make sure:
- The item is in its original condition, unused, and with all tags and packaging intact.
- You have proof of purchase (e.g., receipt or order confirmation).
How to Request a Refund
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Contact Us: Email us at asa.company.official@gmail.com
or use our contact form. Please include your order number and details about the item(s) you want to return. -
Ship the Item Back: Once your refund request is approved, we'll provide instructions on where to send the product.
- Customers are responsible for return shipping costs unless the product is damaged or defective.
Processing Your Refund
- Once we receive the returned item, we'll inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and the amount will be returned to your original payment method within 5–10 business days.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Digital products or downloads.
- Gift cards.
- Items purchased on final sale or clearance.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 48 hours of receiving it. We’ll arrange a replacement or refund at no additional cost to you.
Need Help?
If you have any questions about our refund policy, feel free to reach out to us at asa.company.official@gmail.com .